What is a special order? A special order product is any product that is not part of our regular stock. Special Order products are products that stock directly from the manufacturer or supplier on an order-to-order basis. Some products may be made-to-order (custom order), and some products may be items that we only request stock of from the original supplier/manufacturer once we receive an order. A special order product can be brought into our warehouse and held as a stock item for just-in-time delivery to meet your needs on an order-by-order basis. If you don’t see what you need listed on our products page, please contact us to discuss how we can better meet your shipping and packaging needs.

Expected delivery. Special order products may not be able to ship within 1-2 business days like our regularly stocked products. Most special orders arrive between 10 and 14 days. Some special orders may be shipped directly from the manufacturer. Others might have to be ordered into our warehouse with the next order from that manufacturer and then shipped to you; this could take up to several weeks. We stay in communication with our supplier to make sure you know about the expected delivery date and any changes that might occur.

Direct shipping. Depending on the policy of our vendors, some special order products can be shipped directly to your business.

Special order refunds and returns. We are not always able to cancel special order products once the order is placed. These products may also be non-returnable. Please contact us if you have any questions before ordering special order or made-to-order products.